Return & Refund Policy for [BYJOY Store]

Last Updated: [2025-08-19]

At [BYJOY Store], we strive to ensure your complete satisfaction with every purchase. However, due to the nature of alcoholic beverages, our return and refund policy follows strict legal and safety guidelines. Please read this policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

A. Damaged or Defective Products

If your order arrives damaged, leaking, or with a broken seal, you may request a refund or replacement within 7 days of delivery.

Required for Approval:

Photos/video of the damaged product and packaging.
Original order number.

B. Incorrect Product Shipped

If you receive the wrong item, contact us within 48 hours of delivery for a replacement or refund.

Required for Approval:

Photo of the incorrect product received.
Order confirmation for verification.

C. Non-Refundable Situations

Change of Mind: We do not accept returns or refunds for unwanted purchases due to legal restrictions on alcohol resale.
Seal Broken by Customer: Opened bottles cannot be returned for safety and regulatory reasons.
Shipping Delays: We are not responsible for delays caused by couriers, but we will assist in tracking lost packages.

2. Return Process

Step 1: Contact Customer Support

Email [cason-byjoy@outlook.com] within the eligible timeframe with:

Order number.
Reason for return.
Supporting evidence (photos/video if applicable).

Step 2: Approval & Instructions

If approved, we will provide:

A return authorization number (if applicable).
Shipping instructions for damaged/incorrect items.

Step 3: Refund or Replacement

Refunds: Processed within 5–10 business days to the original payment method.
Replacements: Shipped once the returned item is received (if required).

3. Shipping Costs

Our Error (Damaged/Wrong Item): We cover return shipping.
Customer Error (Wrong Address, Unclaimed Package): Customer bears return/reshipment costs.

4. Age Verification & Failed Deliveries

If a delivery fails due to age verification issues, the order will be canceled and refunded (minus shipping costs).
Customers must be present with valid ID to receive alcohol shipments.

5. Cancellations

Orders can be canceled within 24 hours of placement if not yet processed.
Contact [cason-byjoy@outlook.com] immediately for cancellation requests.

6. Contact Us

For return requests or questions, contact:

[Kaisheng (Shanghai) Brand Management Co., Ltd.]
Email: [cason-byjoy@outlook.com]
Phone: [+86 13023267718]

Note: This policy complies with alcohol retail regulations. By purchasing from [BYJOY Store], you agree to these terms.

Thank you for your understanding! 🥃